Frequently asked questions
If you have questions about The Mockup Company webshop or how it works, you are welcome to contact us at ncc@ide.no.
Here we have also collected common questions and thoughts that may arise. See if you can find the answer to your question here already. Otherwise, you are more than welcome to get in touch!
Contact us
IDÉ House of Brands
Questions about assortment
Key account manager
Leah Dybwad-Voldbakken
leah@idegroup.no
+47 920 63 906
Questions about the webshop
Webshop coordinator
Elin Olsson
elin.olsson@idegroup.se
+47 70 144 12 26
NCC
Internal questions about assortment
Marketing Communication Manager
Jane Doe
jane.doe@ncc.no
+47 142 211 23
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Why did I not recieve the whole order?
If you have ordered both stock items and on demand products, your order will be delivered in parts. Our stock items are sent from our warehouse and on demand products are sent as soon as they have been printed with your logo.
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How long is the delivery time?
It depends on what you have ordered in the webshop. Stock items ordered before 11am are dispatched the same day. Stock items ordered after 11 am are dispatched the next working day.
On demand products have a delivery time of up to 20 working days.
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Can I return products?
If for some reason you need to return products, you need to contact us no later than one week after you receive the delivery. Based on the reason, we consider whether a return is possible. On demand products cannot be returned.
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What do I do if I need to do a claim?
If you have received a product that is broken or that you would like to claim for any reason, please contact us at ncc@ide.no. Please add order number, reason and pictures in the mail.
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Place for more questions and information
Place for more questions and information